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HLTHPS006

Assist Clients with Medication

Equip your team with essential skills to deliver safe, reliable medication support

The Assist Clients with Medication course is a nationally recognised program that equips frontline staff with the knowledge and practical skills to confidently and safely support clients with their medications.

Whether care is delivered at home, in the community, or in residential settings, this training ensures your team meets regulatory requirements while providing high-quality, person-centred support.

By completing the course, staff gain a recognised unit of competency that reduces organisational risk, enhances client safety, and strengthens workforce capability. It’s a practical investment that supports compliance and builds trust with clients, families, and stakeholders who depend on your organisation for safe, quality care.

Course Overview

Delivery
One-day face-to-face workshop + online pre-course learning
Location
Delivered on-site at your organisation (minimum numbers apply)
Cost
$290 per person
Duration
6 hours (plus pre-course work)

Why medication safety matters

Safe medication practices, reduced risk, and a skilled, compliant workforce.
  • Reduce risk, improve safety: Training minimises errors through correct administration, documentation, and incident response.
  • Improve client confidence and outcomes: Skilled staff build trust, support care plans, and improve health results.
  • Build staff capability and compliance: Staff gain nationally recognised skills aligned with state and federal standards.
  • Support workforce flexibility: A qualified workforce enables flexible staffing and broader services.

What your team will learn

Administer common medications safely

Safely assist clients with tablets, inhalers (e.g. asthma), topical creams, and other frequently used medications.

Support client independence

Provide appropriate support for clients to self-administer medications in accordance with their individual care plans.

Recognise and respond to medication issues

Identify potential contraindications, inconsistencies, or adverse reactions and take appropriate action.

Maintain accurate documentation

Complete medication charts, records, and incident reports in line with legal, regulatory, and organisational procedures.

Manage medication contingencies

Respond effectively to situations such as missed doses, client refusal, or other unexpected issues during medication administration.

Ensure safe storage and disposal

Follow proper procedures for storing medications, disposing of waste, and cleaning or managing contaminated equipment.

Communicate with clarity and confidence

Engage with clients, families, and health professionals to ensure consistent, safe medication routines and timely reporting of concerns.

How we work with you

Consultation to align training with business objectives
We partner with your leadership to understand workforce challenges and business goals, ensuring training is targeted, relevant, and drives real capability.

Transparent progress tracking and reporting

Our Learning Management System provides full visibility of learner progress and performance, with customised reporting to support compliance, funding, and workforce planning.

Flexible and impactful training delivery

With in-person, online, and blended options, our sector-specialist trainers deliver engaging, results-focused sessions that build skills and confidence from day one.

Frequently asked questions

Supporting clients with medication is a core responsibility in health, aged care, and disability settings. This nationally accredited training gives your staff the skills and confidence to do this safely and in compliance with legal and organisational requirements — reducing risk, improving outcomes, and enhancing service quality.

Without training, staff may inadvertently make errors in dosage, documentation, or handling of medications, which can lead to serious consequences for the client and potential liability for your organisation. This course ensures your team is equipped to follow correct procedures and respond appropriately to any issues that arise.

In many care settings, staff must complete formal training to legally assist with medication. HLTHPS006 meets national standards and aligns with state and federal compliance frameworks. It’s an essential unit for ensuring your team operates within legal boundaries when supporting medication needs.

The course is ideal for support workers in aged care, disability support, community care, and home care settings — especially those who assist clients with daily living tasks and medication management. No previous qualifications are required, making it ideal for new or upskilling team members.

The course combines pre-course online learning with a practical, face-to-face workshop. Staff will learn how to:

  • Assist with various types of medications
  • Document accurately
  • Identify and report issues
  • Follow protocols for storage and disposal
  • Communicate effectively with clients and health professionals

Yes. We offer face-to-face workshops at your workplace for groups of 10 or more. This is a cost-effective and convenient way to train your team in a familiar environment, with content contextualised to your setting.

The course includes:

  • Pre-course online learning (completed at your own pace)
  • A one-day practical workshop (approx. 6 hours)

$290 per participant, including access to online materials and the face-to-face session.
Group bookings or onsite delivery may be eligible for custom pricing.

On successful completion, participants will receive a Statement of Attainment for HLTHPS006 – Assist Clients with Medication, a nationally recognised unit of competency.

  • Improved compliance and reduced risk
  • Enhanced staff skills and confidence
  • Better client safety and satisfaction
  • Greater flexibility in rostering and service delivery
  • Increased trust from families and clients

Get in touch

If you’d like more information prior to enrolling, please get in touch using the form below.

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