breakthru (ABN:18 097 919 607) and its related bodies or entities (we, our, us) respects your right to privacy and is committed to safeguarding the privacy of our customers, carers, and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
‘Personal Information’ in general terms means any information that can be used to personally identify someone. It includes information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable. Personal information does not include anonymous, aggregated or de-identified information.
‘Sensitive Information’ is a subset of personal information and is given a higher level of protection. Sensitive information is defined in the Privacy Act and includes information or opinion about an individual’s racial or ethnic origin; political opinion, membership of a political association; religious beliefs or affiliations; philosophical beliefs; membership of a professional or trade association; membership of a trade union; sexual preferences; or criminal records.
Collection of personal information
breakthru will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
The type of information we collect will depend on the nature of your interaction with breakthru, however breakthru may collect the following types of information:
- Identification and contact details, such as name, mailing and/or street address, email address, telephone number, age or birth date.
- Family type, country of birth, year of arrival in Australia, language spoken at home.
- Financial information, such as housing, occupation, financial status and income.
- Sensitive information, such as racial or ethnic background, criminal history and health information, English proficiency, need for an interpreter or disability.
- Other personal or sensitive information not covered above which is collected as a result of providing a customer with a product or service.
- Details of the services a customer has requested or enquired about, or services provided, together with any additional information necessary to respond or deliver those services.
- Any additional information relating to a customer that a customer provides in-person, by telephone, in writing or via email.
- Information you provide to us through customer surveys or visits by representatives from time to time.
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
How we collect your personal information
Notification of collection of personal information
What happens if breakthru can’t collect personal information
Due to the nature of the products and services provided by breakthru, generally, it is not possible to provide services or deal with customers in an anonymous way. For example, if a customer does not provide breakthru with personal information described above breakthru may not be able to provide services to you, or to provide you with information about services.
For what purpose does breakthru collect, hold, use and disclose personal information
breakthru collects, holds, uses and discloses personal information for the following purposes:
- To assess whether a customer is eligible for services.
- To provide a range of products and services to customers.
- To contact you by a variety of measures – telephone, email, SMS or mail.
- To answer enquiries and provide information about breakthru products and services.
- To recruit staff, contractors and volunteers.
- To update our records and keep customer contact information up to date.
- For planning, quality control and for the creation of anonymous case studies.
- To update records.
- For use in monitoring and assessing breakthru services, including as part of peer review of service and reporting to funding providers.
- To provide updated personal information to our related contractors or service providers.
- To process and respond to any complaints.
- To comply with any law, rule, regulation, lawful and binding determination.
- To assess the performance of our website and to improve operations of the website.
- For the administrative, marketing (including direct marketing), planning, produce or service development, quality control, and research purposes of breakthru, its related bodies, contractors or service providers.
breakthru may also collect, hold, use and disclose personal information for other purposes explained at the time of collection or which are required or authorised by or under law for which the customer has provided their consent.
Privacy and your enrolment information
Why we collect your personal information
As a registered training organisation, we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us. Failure to provide your personal information may result in us not being able to enroll you in our VET courses.
How we use your personal information
Breakthru uses your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.
How we disclose your personal information
We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector. We are also required by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.
How NCVER and other bodies handle your personal information
The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and undertaking the VET market. The NCVER is authorized to disclose information to the Australian Government Department of Education, Skills and Employment (DESE), Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:
- Administration of VET, including program administration, regulation, monitoring and evaluation
- Facilitation of statistics and research relating to education, including surveys and data linkage
- Understanding how the VET market operates, for policy, workforce planning and consumer information
If you would like to access to or correct your information, in the first instance, please contact Breakthru using the contact details. DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfill specified functions and activities. For more information about how the DESE will handle your personal information, please refer to the DESE VET Privacy Notice at https://www.dese.gov.au/help-and-other-information/resources/privacy-notice
You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor or another authorised agency. Please note you may opt out of the survey at the time of being contacted.
At any time, you may contact Breakthru to:
- Request access to your personal information
- Correct your personal information
- Make a complaint about how your personal information has been handled
- Ask a question about this Privacy Notice
You can contact us via the following:
- Email: email@example.com
- Telephone: 1800 767 212
- Head office: Ground floor, 2 Palmer Street, Parramatta NSW 2150
Disclosure of your personal information
We may disclose your personal information to:
- Any of our employees, officers, insurers, professional advisors, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
- Any organisation or person with the customer’s expressed permission/authority.
We may from time to time need to discuss personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
We may also use your personal information to protect the copyright, trademarks, legal rights property or safety of breakthru (breakthru.org.au), its customers or third parties.
Information we collect may from time to time be stored, processes in or transferred between parties located in countries outside of Australia. These include, but are not limited to the USA.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
Direct marketing materials
breakthru may send customers direct marketing communications and information about our products and services that we consider may be of interest to our customers. These communications may be sent in various forms, including mail, SMS, email or telephone, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). Our customer’s preference of method of communication will be used whenever practical to do so. In addition, our customers, at any time may opt-out of receiving marketing communication from us by contacting our Privacy Officer or by using opt-out facilities provided in the marketing communication.
Security of your personal information
breakthru is committed to ensuring that the information you provide us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Access to your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email our Privacy Officer at firstname.lastname@example.org.
There may be instances where breakthru cannot grant access to the personal information held. For example, breakthru may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If this happens, breakthru will provide written notice outlining the reasons for the decision and available complaint mechanisms.
When you visit our website:
When you visit our website (breakthru.org.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our services.
Third Party Sites:
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that breakthru is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal information.
Complaints about privacy
If you have any complaints or would like to provide feedback about our privacy practices, please feel free to send in details of your complaints to:
2 Palmer Street
Parramatta, NSW, 2150
We take complaints seriously and will respond to you very quickly after receiving written notice of your compliant or feedback.