Trauma is a psychological and emotional response to deeply distressing events such as abuse, violence, serious accidents, or natural disasters. Its long-term effects can significantly impact how individuals engage with services, communicate, and respond to everyday situations.

Understanding trauma is essential for any organisation that supports people in vulnerable circumstances. This training helps staff identify and appropriately respond to trauma-related behaviours, creating safer and more supportive environments for both clients and colleagues.

The course explores three key types of traumas and how to respond effectively to each:

• Acute trauma – An immediate emotional reaction to a single distressing event.
• Chronic trauma – A prolonged response often stemming from repeated exposure to distress over time.
• Complex trauma – Typically caused by multiple, ongoing traumatic events, often experienced during childhood.

This course is ideal for frontline staff across health, community services, disability support, aged care, youth work, education, and justice. It’s designed for teams who regularly engage with individuals affected by trauma.

No formal qualifications are required to enrol. The course is designed to be accessible to anyone working in a client-facing role.

• For online study: Students will need access to a computer and a reliable internet connection.
• For face-to-face training: All course materials will be provided on the day.

Face-to-face training is available across select locations. Workshops can also be delivered onsite at your workplace for groups of 10 or more, making it easy to upskill your entire team in a familiar environment.

Please contact us to enquire about training availability in your area or to schedule an in-house session.

• A clear understanding of how trauma affects behaviour and engagement
• Practical skills to respond appropriately and avoid re-traumatisation
• Tools for effective communication, including trust-building and informed consent
• Strategies for self-care and preventing vicarious trauma
• A more empathetic, confident, and trauma-aware approach to service delivery